Shipping policy
Shipping policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
From time to time, we may experience delays in processing and shipping times which are out of our control. We will endeavour to inform you of this via our website.
Domestic Shipping Rates and Estimates
We offer a $10 flat rate shipping to all locations within Australia.
International Shipping
We offer international shipping to the following countries: Canada, Japan, Malaysia, New Zealand, Singapore, United Kingdom, and United States.
Currently, we do not ship to any countries outside of the above list.
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
8 to 20 business days |
$14.80 - $24.75 AUD |
|
Express |
4 to 12 business days |
$29.80 - $39.75 AUD |
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied. They are your responsibility as the customer.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated delivery time, please contact us at retail@grlc.vic.gov.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
To initiate a return or for further information please see our Returns Policy.
If you have any further questions, please don't hesitate to contact us at retail@grlc.vic.gov.au